Technical Infrastructure Solutions Leader

6 days ago


County Dublin, Ireland Srg Ireland Full time

Job Overview

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Srg Ireland is seeking an experienced Technical Infrastructure Solutions Leader to join its Technology Solutions / IT Operations Services Division. This challenging role will involve managing client expectations while utilizing the technical services of a 3rd party IT Managed services provider to deliver the technical expertise required to implement and support infrastructure solutions.

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The ideal candidate will possess strong stakeholder management skills, a technically in-depth knowledge of infrastructure technologies (Windows, VMware, virtualisation/hosting, UNIX & on-prem cloud), and experience in fostering excellent working relationships with Senior Execs/Directors/Senior Management, as well as key Technology Specialists in Infrastructure & IT Technical Support.

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Key Responsibilities

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  • Technical management of the 3rd party technical infrastructure engineers & IT support specialists
  • Ensuring incidents & requests assigned to Level 2 & Level 3 teams are resolved according to agreed client SLA's
  • Co-ordinate activities between Technical Teams & third-party vendors to resolve all incidents efficiently & speedily
  • Manage the implementation of approved changes
  • Responsible for maintaining the health of the managed service infrastructure
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Requirements

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  • Proven experience in leading technical teams with current, hands-on expert knowledge of infrastructure technologies (Windows, VMware, virtualisation/hosting, UNIX & on-prem cloud)
  • Experienced in fostering excellent working relationships with Senior Execs/Directors/Senior Management, as well as key Technology Specialists in Infrastructure & IT Technical Support
  • Proven track record of managing an infrastructure related ICT service
  • Expertise in supporting/managing technologies such as: Windows Server, infrastructure (SAN, Virtualization - Vmware), MS Exchange and content filtering technologies, enterprise level backup solutions (such as Commvault), monitoring (SolarWinds) and Citrix application delivery


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