Customer Experience Director

5 days ago


Dublin, Dublin City, Ireland Kiko Milano Full time
Job Summary

We are looking for a Retail Experience Manager to lead our store team in delivering outstanding customer experiences, driving sales growth, and ensuring operational excellence.

Main Accountabilities:
  • Develop a high-performing team culture that drives motivation and employee engagement.
  • Design and implement recruitment, onboarding, training, and support strategies to meet business objectives.
  • Implement effective store planning and annual leave management processes.
  • Train the team on product knowledge, application techniques, and sales skills to deliver a premium KIKO experience.
  • Collaborate with the Customer Experience Trainer to address team development needs.

Performance Metrics:

  • Monitor and analyze Business KPIs (LFL progression, Conversion Rate, Average Ticket, Stock-loss) to inform strategic decisions.
  • Prioritize actions to drive business results, maintaining a quarterly action plan for the store.

Requirements:

  • At least 4 years of retail management experience, preferably as a Store Manager.
  • Proven leadership, customer service, sales, and merchandising skills.
  • Strong communication and problem-solving abilities.


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