Customer Experience Director
5 days ago
We are looking for a Retail Experience Manager to lead our store team in delivering outstanding customer experiences, driving sales growth, and ensuring operational excellence.
Main Accountabilities:- Develop a high-performing team culture that drives motivation and employee engagement.
- Design and implement recruitment, onboarding, training, and support strategies to meet business objectives.
- Implement effective store planning and annual leave management processes.
- Train the team on product knowledge, application techniques, and sales skills to deliver a premium KIKO experience.
- Collaborate with the Customer Experience Trainer to address team development needs.
Performance Metrics:
- Monitor and analyze Business KPIs (LFL progression, Conversion Rate, Average Ticket, Stock-loss) to inform strategic decisions.
- Prioritize actions to drive business results, maintaining a quarterly action plan for the store.
Requirements:
- At least 4 years of retail management experience, preferably as a Store Manager.
- Proven leadership, customer service, sales, and merchandising skills.
- Strong communication and problem-solving abilities.
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