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Global Market Response Specialist
2 weeks ago
The Global Response Operations organization responds to real-time crises, proactively identifies and evaluates emerging risks, conducts risk-related investigations, and assesses what can be done to best benefit the community.
By understanding and consistently managing incidents and real-time crises to resolution, the organization drives continuous improvement with partners across the region.
The SEO team focuses on high-priority, complex or regulatory enforcement demand, where systems or scaled solutions need specialized support.
Responsibilities:
- Work as part of the SEO team enforcing crisis response within the Europe region, representing various markets.
- Work in an On-call Operational structure to enforce critical content within SEO Markets, focusing on market-specific challenges.
- Use a combination of geopolitical knowledge, language nuances, and minority communities to capture signals and insights to enforce and solve for complex risk and operational issues.
- Support scoping scalable solutions to improve support for the community of users in the Europe region, in partnership with other regions.
- Investigate and resolve issues reported on Meta products, such as requests for account support and reports of potentially abusive content.
- Support enforcement efforts identifying integrity risks to local and regional advertising business and enforce on these risks.
Key skills include policy experience, technical and data skills, social media expertise, and training, quality assurance, or metrics analysis capabilities.
