
Auditing Specialist – Compliance Resolution
6 days ago
Job Title:
Auditing Specialist – Compliance Resolution
About the Role
This is an ideal opportunity for a detail-oriented professional to take on a challenging role in Retail Banking. As an Auditing Specialist – Compliance Resolution, you will be responsible for ensuring that customer complaints are thoroughly investigated and resolved in compliance with organisational standards and regulatory requirements.
Key Responsibilities
- Review and investigate all customer complaints, identifying areas of non-compliance and implementing corrective actions as necessary.
- Collaborate with internal teams to resolve complex issues and ensure that customer satisfaction is maintained.
- Analyse data using advanced MS Excel skills to identify trends and areas for improvement in complaint handling processes.
- Develop and implement process improvements to enhance operational efficiency and effectiveness.
Requirements
- Previous experience in a compliance or auditing role, preferably in banking or financial services.
- Strong analytical and problem-solving skills, with the ability to work independently and as part of a team.
- Excellent communication and interpersonal skills, with the ability to manage relationships with colleagues and stakeholders.
- Proficiency in MS Excel, with experience in data analysis and reporting.
What We Offer
- Ongoing training and development opportunities to enhance your skills and knowledge.
- A dynamic and supportive work environment that encourages collaboration and innovation.
- The opportunity to work on challenging projects and make a meaningful contribution to the organisation.
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