Service Management Expert

3 days ago


Dublin, Dublin City, Ireland Frank Keane Volkswagen Full time

**Exceptional Customer Service at Frank Keane Volkswagen**

Our mission at Frank Keane Volkswagen is to deliver exceptional service and exceed customer expectations. We strive to provide innovative solutions, personalized experiences, and premium services at every stage of our customers' journey.

**Workshop Controller Role:**

The Workshop Controller plays a crucial role in ensuring the efficient workflow of the workshop, coordinating technicians, managing workload distribution, and maintaining the highest standards of customer service.

**Key Responsibilities:**

  • **Workforce Management:**

    • Technician task allocation and productivity monitoring.
    • Repair standards adherence and guidance to the workshop team.
  • **Workshop Operations:**

    • Health and safety standards compliance.
    • Workflow optimization and resource utilization.
  • **Customer Service:**

    • Customer communication and query resolution.
    • Quality control processes for serviced or repaired vehicles.
  • **Technical Expertise:**

    • Technical support for complex repair issues.
    • Diagnostic equipment usage and maintenance.
  • **Administration & Reporting:**

    • Record-keeping and reporting of workshop performance metrics.
    • Timely completion of job cards and associated paperwork.
  • **Inventory & Parts Management:**

    • Parts availability and ordering.
    • Stock level monitoring and supply chain optimization.

**Essential Requirements:**

  • Prior experience as a Workshop Controller in a Volkswagen dealership or similar environment.
  • Strong technical knowledge and leadership skills.
  • Valid driving license and flexibility to work irregular hours.


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