Customer Service Expert
4 days ago
About the Role:
At Cpl Healthcare, we're seeking an experienced Customer Service Expert to join our dynamic team. As a key member of our organization, you'll play a crucial role in delivering exceptional customer service and support to our clients.
Responsibilities:
- Provide high-quality customer support through various channels, including phone, email, and web chat.
- Analyse and resolve complex customer issues in a timely and efficient manner.
- Demonstrate a strong understanding of customer needs and preferences, ensuring excellent service delivery at all times.
- Work collaboratively with internal stakeholders to achieve business objectives and meet performance targets.
- Cultivate positive relationships with customers, fostering loyalty and retention.
Requirements:
- Prior experience in a customer-facing role, preferably in a call centre or telesales environment.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
- Strong analytical and problem-solving skills, with a focus on resolution and customer satisfaction.
- Ability to work in a fast-paced environment, managing multiple priorities and deadlines.
- Familiarity with CRM systems and technology platforms, with a willingness to learn and adapt.
Benefits and Opportunities:
- Hybrid-working model, offering flexibility and work-life balance.
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