Customer Service Expert

3 days ago


Dublin, Dublin City, Ireland Permanent TSB Full time
Role Overview

In this role as a Branch Customer Experience Champion, you will be working collaboratively with your team and Branch Lead to support the efficient delivery of business objectives and day-to-day branch operations. This includes developing skills through participation in our Collaborative Customer Conversations program, promoting our Omni-Channel approach, and becoming familiar with the Bank's Customer Segmentation Strategy.

Key Responsibilities:
  • Supporting the day-to-day operation of customer service within the branch.
  • Providing an excellent level of customer service and advising customers throughout their product/financial needs journey.
  • Taking ownership and dealing with customer queries effectively and professionally.
  • Generating and executing sales from lead to fulfilment in accordance with the Omni-Channel ethos and activity management system.

Requirements

This role requires a QFA or APA in Loans and/or Savings & Investments, with up-to-date CPD hours for the relevant CPD years. If no APA is held, the candidate must commit to qualifying within a 2-year period to achieve APA in both Loans and S&I. Additionally, strong interpersonal and communication skills are essential, along with significant proven sales, customer service, or clerical experience in a regulatory compliant environment.

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