Customer Service Experts

2 weeks ago


Dublin, Dublin City, Ireland PHS Washrooms Full time

Customer Service Experts - we're looking for you

  • Customer Service Administrator
  • Dublin 10
  • €30,000.00 and excellent benefits
  • Great hours Monday to Friday, no evening or weekend work
  • Full Time, permanent position – Hybrid following initial training

Based in or near Dublin? Enjoy helping customers? Looking for a career rather than a job?

If you answered "Yes" to the above, this is the role for you. We are now hiring at phs Group – the leading Hygiene Services provider in Ireland and the UK. We are looking for the right person to join us as a Customer Service Administrator at our Dublin Operations Centre. Let us tell you why you will love it here…

So why phs Group? As well as being a great place to work, it's a successful, market-leading company with a friendly and supportive atmosphere. We have great hours, a good salary and a fabulous list of benefits that continues to grow.

Role Overview:

To efficiently and effectively own and handle all customer interactions, investigating and solving customer enquiries through to resolution. Providing a first-class service to internal and external customers ensuring that we delight our customers and leave a positive outcome that encourages high customer satisfaction.

Your role as a Customer Service Administrator at phs Group:

  • To be a strong contributor to the overall success of the business.
  • Ensure that all you deliver has the customer at the heart of any interactions.
  • Always remain patient and attentive, communicating clearly and positively.
  • To ensure all customers are dealt with professionally and in a timely manner and the customer is kept always updated with the progress of their enquiry providing solutions and outcomes that ensure customer satisfaction.
  • Setting up customer contracts on the system with correct pricing.
  • Analysing accounts for credit.
  • Generating customer invoices and statements.
  • Processing customer consumable orders.
  • Support Account Managers with customer queries.
  • Updating Purchase Order Numbers.
  • Ensure that overall performance of self/team and the business are met by driving for excellence whilst exceeding productivity and quality targets.
  • A strong continuous improvement approach always searching for ongoing improvement in products, service and processes to improve customer service.
  • Focus on the root cause of problems to identify ways of solving them effectively and preventing further problems occurring.
  • IT Literate.

In return for your commitment and expertise at phs Group:

  • A good salary of €30,000.00 in a permanent full-time position.
  • No weekend or evening working – great hours Monday to Friday (37.5 hours a week).
  • You'll work in our Dublin Operations Centre with excellent opportunities to develop your career here.
  • Training opportunities to expand your skills. We offer accredited ILM training through external and in-house training.
  • 23 days holiday plus bank holidays.
  • Buy / Sell holiday scheme after completing a successful probationary period.
  • Amazing employee discounts with major supermarkets and retailers.
  • Free Parking onsite so no parking costs.
  • Other benefits such as improved parental leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more…

So, if you have excellent experience on a contact centre or helping customers on the phone while updating details on a computer, we want to speak with you Apply now.

About phs:

phs Group was founded in 1963 and is the leading provider for Hygiene Services in the UK, Spain and Ireland. We have over 120,000 customers across 300,000 locations incorporating numerous businesses during 61 years of business.

phs Group includes: Washrooms, Healthcare, Floorcare, phs Direct, Direct 365, phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance.

At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.

#J-18808-Ljbffr

  • Dublin, Dublin City, Ireland TN Ireland Full time

    What We OfferWe offer a range of opportunities for professional development and growth. Our team is dedicated to helping you succeed in your career as a Customer Service Expert.You will have the chance to work with a variety of insurance products, develop your sales skills, and provide exceptional customer service to our clients.RequirementsAPA or CIP...


  • Dublin, Dublin City, Ireland Artizan Catering Ltd Full time

    As a Customer Service Expert at Artizan Catering Ltd, you will be responsible for delivering exceptional customer service and ensuring that every customer has a positive experience.Your key responsibilities will include taking customer orders, handling transactions accurately, maintaining cleanliness and organization of the coffee bar, and following health...


  • Dublin, Dublin City, Ireland Cpl Healthcare Full time

    About the Role:At Cpl Healthcare, we're seeking an experienced Customer Service Expert to join our dynamic team. As a key member of our organization, you'll play a crucial role in delivering exceptional customer service and support to our clients.Responsibilities:Provide high-quality customer support through various channels, including phone, email, and web...


  • Dublin, Dublin City, Ireland Tricentis Ireland Limited Full time

    At Tricentis Ireland Limited, we are seeking a skilled Customer Service Expert to join our team. As a Platinum Support Representative, you will be responsible for delivering exceptional customer service by managing high-priority client accounts.The ideal candidate will have 3+ years of experience in SaaS product support and possess strong analytical,...


  • Dublin, Dublin City, Ireland B&Q Limited Full time

    We're passionate about helping people create homes they'll love, and we need someone who shares this passion.About the Job:You'll work closely with our customers to understand their home improvement needs and provide expert guidance to help them achieve their goals.Your responsibilities will include managing stock, maintaining displays, and ensuring the...


  • Dublin, Dublin City, Ireland Rentokil Initial Careers Full time

    Job OverviewWe are seeking a highly skilled Customer Service Delivery Expert to join our team in delivering exceptional customer experiences.This is an exciting opportunity to work with us and contribute to the success of our business. As a key member of our team, you will be responsible for providing top-notch service to our customers, ensuring their needs...


  • Dublin, Dublin City, Ireland Shelbourne Talent Solutions Full time

    Are you a customer-focused professional looking for a new challenge? Do you have a passion for delivering exceptional customer care in a community-based setting? We are seeking a Customer-Focused Pharmacist Service Expert to join our team at Shelbourne Talent Solutions in Wicklow.About the Role:You will work closely with our team to provide expert advice on...


  • Dublin, Dublin City, Ireland Permanent TSB Full time

    Role OverviewIn this role as a Branch Customer Experience Champion, you will be working collaboratively with your team and Branch Lead to support the efficient delivery of business objectives and day-to-day branch operations. This includes developing skills through participation in our Collaborative Customer Conversations program, promoting our Omni-Channel...


  • Dublin, Dublin City, Ireland Europcar Full time

    We are looking for a highly motivated and target-driven individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service while identifying and prioritising customer needs.You will efficiently process customer transactions to avoid wait times for our clients. Additionally, you...


  • Dublin, Dublin City, Ireland Headhunt International Full time

    About This RoleThis position offers a unique opportunity for a customer service and technical support expert to work with a multinational company. As a technical support representative, you will handle customer inquiries, deliver solutions, and develop strong skills and experience representing one of the biggest brands worldwide.Responsibilities and...


  • Dublin, Dublin City, Ireland Primtac Personnel Ltd Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Service Advisor. In this key role, you will serve as the liaison between our customers and the workshop, ensuring a smooth and efficient service experience.


  • Dublin, Dublin City, Ireland Inchicore Motors Full time

    Inchicore Motors is looking for a skilled Automotive Service Expert to join our team in a busy workshop. As an Automotive Service Expert, you will be responsible for providing exceptional customer service while ensuring that all vehicles are serviced and repaired to the highest standards.The ideal candidate will have a strong background in automotive repair...

  • Customer Services

    3 weeks ago


    Dublin, Dublin City, Ireland Archer Recruitment Full time

    Customer Services - Training and mentorship so you can become an expert Mentorship to guide you to success Training tailored to your pace and abilities Hands on training for end to end sales What to expect: Launch your career as a certified industry expert with our unparalleled learning and development program. Gain confidence and credibility through our...


  • Dublin, Dublin City, Ireland Global Technology Solutions Ltd. Full time

    Our VisionAt Global Technology Solutions Ltd., we envision a future where technology empowers businesses to thrive. As a Managed Services Expert, you will play a critical role in helping us achieve this vision by providing expert technical support to our customers and driving innovation within our organization.ResponsibilitiesTechnical Leadership: Provide...

  • Customer Services

    7 days ago


    Dublin, Dublin City, Ireland Archer Recruitment Full time

    Customer Services - Training and mentorship so you can become an expertMentorship to guide you to success Training tailored to your pace and abilities Hands on training for end to end sales What to expect: Launch your career as a certified industry expert with our unparalleled learning and development program.Gain confidence and credibility through our...


  • Dublin, Dublin City, Ireland Edgetier Full time

    We're always on the lookout for talented individuals who share our passion for delivering exceptional customer experiences.About UsEdgeTier is a dynamic company dedicated to empowering customer service teams to succeed. We strive to create products that make a real difference in people's lives.Job ResponsibilitiesIn this role, you'll be part of a...


  • Dublin, Dublin City, Ireland Google Inc. Full time

    Succeed as a Customer Success Expert with Google Inc. and help top advertisers and agencies achieve their business goals.About This OpportunityWe're looking for a seasoned professional to join our Large Customer Sales team.In this critical role, you'll be responsible for driving customer growth through outstanding sales experiences and achieving customer...


  • Dublin, Dublin City, Ireland Amazon Full time

    Do you have a passion for delivering exceptional customer experiences and a knack for navigating complex technical environments? As a Support Services Expert, you will be responsible for providing top-notch technical support to customers via various channels, including phone, email, and live chat. Your expertise in monitoring and troubleshooting will enable...


  • Dublin, Dublin City, Ireland Executive Edge Full time

    Executive Edge is looking for a Service Maintenance Expert to join their team. As a key member of our team, you will be responsible for delivering high-quality service to our customers and ensuring that their equipment is running smoothly.Your key responsibilities will include:Responding to customer service requests in a timely and efficient mannerPerforming...


  • Dublin, Dublin City, Ireland Wix Full time

    About the RoleAs a Customer Care Expert, you will play a vital role in helping users achieve their online goals. We're looking for a highly skilled and motivated individual to join our team.You will be responsible for providing exceptional customer service through various channels, including calls, chats, and email. Your primary goal will be to understand...