Workforce Management Specialist
2 weeks ago
About the Job
As a Senior Real-Time Analyst, you'll be responsible for ensuring the smooth execution of real-time workforce management strategies. You'll work closely with various teams to ensure real-time decision-making is aligned with operational goals.
">Main Responsibilities
- Provide mentorship and coaching to Real-Time Analysts, offering guidance and development opportunities.
- Monitor real-time performance across multiple channels and languages, ensuring adherence to service level agreements.
- Proactively manage deviations and adjust staffing to optimize productivity and efficiency.
Our Company Culture
We value diversity, equity, and inclusion, and we strive to create a workplace where everyone feels welcome and valued.
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