Operational Process Lead

2 days ago

Cork, Cork, Ireland beBeeOperational Full time €80,000 - €96,000

Job Opportunity

We are seeking a highly skilled and detail-oriented professional to join our team in a key operational role. The successful candidate will be responsible for driving excellence through effective incident management, problem-solving, and documentation best practices.

  • The ideal candidate will have a strong track record of managing day-to-day operational workflows and collaborating closely with cross-functional teams to optimize processes and enhance service delivery.
  • The selected individual will lead and manage incident lifecycle from detection to resolution, ensuring timely communication and minimal business impact.
  • Maintaining accurate and up-to-date documentation is essential for this role, as the selected candidate will be responsible for maintaining comprehensive and high-quality records of incidents, operational procedures, and process changes.
  • The selected professional will also be responsible for monitoring operational metrics and KPIs to identify trends and areas for continuous improvement.
  • Collaboration with stakeholders across multiple teams is crucial for this role, as the selected candidate will facilitate effective problem-solving and decision-making.
  • Implementing and enforcing operational best practices, ensuring compliance with regulatory and internal governance requirements, is a key aspect of this position.
  • The selected candidate will drive root cause analysis for recurring incidents and propose preventive measures to minimize their occurrence.
  • This role requires close collaboration with other teams to support process automation initiatives and improve operational efficiency.
  • The selected individual will ensure that risks or issues are understood, communicated, and managed effectively.
  • Effective communication with all stakeholders on progress of work in a timely manner is essential for this role.
  • Additionally, the selected professional will provide training or knowledge transfer to end-users and other stakeholders as required.

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