Technical Support Specialist

2 weeks ago


Cork, Cork, Ireland Tobii Dynavox AB Full time
Technical Support Specialist

The role of a Technical Support Specialist at Tobii Dynavox AB involves serving as the product expert to whom users, professionals, and partners turn when in need of help. As part of our multilingual Technical Support team, you will be the voice of Tobii Dynavox to our users in the UK and Ireland region and partners, advocating for them within our organization while gaining in-depth knowledge of our diverse product portfolio.

In this position, you will assist customers, partners, and internal colleagues with any technical inquiries and support requests about our products. You will troubleshoot issues across our hardware and software platforms via phone, email, chat, and remote desktop sessions. Additionally, you will assist customers in understanding our product features, functionalities, and best practices, empowering them to resolve issues independently. Your strong customer relationships skills will enable you to build and maintain trust with your clients, demonstrating empathy, patience, and a commitment to their success.

We are looking for someone who is a fast learner, enjoys collaborating with colleagues across different teams, and values finding a strong cultural fit along with previous work experience. Your enthusiasm, dedication, and ability to inspire colleagues will make you a great addition to our team at Tobii Dynavox AB.

  • Fluency in both verbal and written English and German is required.
  • Proven experience in customer service, technical and product support, or customer-facing roles is essential.

We value diversity and individuality, offering an inclusive and supportive culture that encourages growth and development. At Tobii Dynavox AB, we empower people with disabilities to do what they once did or never thought possible, giving a voice to those with communication challenges.



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