Customer Service Ambassador

2 weeks ago

Galway, Galway, Ireland beBeeCustomerService Full time €45,000 - €55,000

We are seeking a highly motivated and skilled professional to fill the role of Customer Service Representative. As the first point of contact for customers and brand partners, you will handle inquiries, address issues, and ensure a seamless experience.

This position requires strong communication skills, excellent problem-solving abilities, and attention to detail. You must be able to work independently and as part of a team, and possess exceptional telephone and customer service skills.

Key Responsibilities:

  • Respond promptly to customer and brand partner inquiries through phone, email, and live chat.
  • Resolve issues related to orders, products, refunds, commissions, and accounts.
  • Manage product complaints, ensuring prompt and effective resolutions in accordance with company policies.
  • Provide detailed information on company policies, promotions, and compensation structures.
  • Stay updated on the company's products, business model, and compliance protocols.
  • Process refunds, exchanges, and adjustments in line with company guidelines.
  • Record customer interactions accurately and escalate complex cases to the appropriate team.
  • Assist brand partners with navigating back-office systems and understanding their earnings and orders.
  • Represent the company in a knowledgeable, professional, and courteous manner.
  • Collaborate with other departments to provide a seamless experience for customers.

Additional Requirements:

  • Native speaker of one or more languages.
  • Proficiency in both spoken and written English.
  • Strong communication skills.
  • Excellent problem-solving abilities and attention to detail.
  • Ability to work independently and as part of a team.
  • Exceptional telephone and customer service skills.

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