Error Resolution Specialist

2 days ago

Dublin, Dublin City, Ireland beBeeProblemSolving Full time €39,000 - €63,700
Customer Remediation Specialist

This role is a key part of our Customer Service Delivery, where you will be responsible for identifying, tracking, and resolving customer-impacting errors.

You will ensure that all remediation activities are accurately documented, root causes are analysed, and corrective actions are implemented efficiently and in compliance with regulatory standards.

Key Responsibilities:
  1. Error Identification & Logging
  • Investigate escalations from internal stakeholders to identify potential errors.
  • Log and categorise errors in the central tracking system with appropriate detail and urgency.
  1. Root Cause Analysis
  • Collaborate with cross-functional teams to investigate the origin of errors, particularly whether they are isolated or systemic in nature.
  • Investigate and document the root cause analysis (RCA) of all errors, considering whether appropriate procedures and controls are implemented to avoid recurrence and/or recommend preventative measures.
  1. Remediation Coordination
  • Coordinate the end-to-end remediation process, ensuring timely and accurate resolution of customer issues.
  • Track progress of remediation actions and escalate delays or risks to management.
  1. Stakeholder Communication
  • Act as a liaison between internal teams to ensure alignment and timely progress on remediation activities.
  • Provide regular updates and reports to senior stakeholders on error trends and resolution status.
  1. Compliance & Documentation
  • Ensure all remediation activities are documented in line with procedural, regulatory and internal audit requirements.
  • Support audit and compliance reviews by providing accurate and timely information.
  1. Continuous Improvement
  • Identify opportunities to improve error detection and remediation processes.
  • Contribute to the development of training materials and process enhancements.
Requirements

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