Project Defect Resolution Specialist

6 days ago

Dublin, Dublin City, Ireland beBeeAftercare Full time €60,000 - €70,000
Role Overview

We are seeking a seasoned professional to assume the role of Aftercare Manager, reporting directly to a company director. The successful candidate will be responsible for managing daily interactions between clients, subcontractors, and our Maintenance Team to ensure effective defect resolution and aftercare across large-scale projects in the Dublin region.

Key Responsibilities
  • Coordinate Stakeholders: Manage daily interactions between clients, subcontractors, and the Maintenance Team to ensure effective defect resolution and aftercare.
  • Resolve Defects: Address disputed defects with clients or subcontractors, maintaining strong relationships while ensuring timely and accurate resolutions.
  • Manage Helpdesk: Oversee the Helpdesk system to log and track all maintenance and defect work, ensuring regular updates and adherence to procedures.
  • Ensure Workflow Compliance: Assess and action defects according to established workflows, ensuring accurate diagnosis of root causes and raising Non-Conformance Reports (NCRs) for major defects.
  • Lead Meetings and Reporting: Chair weekly Maintenance Meetings, circulate minutes, and deliver monthly Procore dashboards, fortnightly progress reports to the Quality Department, and interim dashboards during defect periods, covering progress, costs, and milestones.
  • Build Relationships: Develop ties with specialists, architects, engineers, and clients' facilities management teams to support defect management and aftercare processes.
  • Identify Trends and Lessons: Analyse defect trends, propose solutions, generate Lessons Learned with project teams, and prepare Quality Alerts as required by the Quality Department.
  • Support Commercial Processes: Enable the Commercial Team to handle notices, warranties, and obligations; ensure proper record-keeping for non-compliant subcontractors; and track costs for access, plant, materials, and equipment to recover expenses from the supply chain.
Required Skills and Qualifications
  • Previous experience as an aftercare / defect manager.
  • Experience of defect resolution or Property Management (Ideally).
  • Strong site management skills with a desire to transition into this area.
Benefits
  • Pension and other benefits.
  • Company Vehicle or travel allowance.
Job Details
  • Seniority level: Associate.
  • Employment type: Full-time.
  • Job function: Management.

Location: Dublin, County Dublin, Ireland

Salary: €60,000-€70,000

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