Aftercare Manager

7 days ago

Dublin, Dublin City, Ireland Global Professional Consultants Full time
Overview

Aftercare Manager for a Tier 1 Main Building Contractor to work across our clients' prestigious large-scale projects in the Dublin region. This role reports to a company director and is primarily responsible for dealing with defects after completion.

Responsibilities
  • Coordinate Stakeholders: Manage daily interactions between clients, subcontractors, and the Maintenance Team to ensure effective defect resolution and aftercare.
  • Resolve Defects: Address disputed defects with clients or subcontractors, maintaining strong relationships while ensuring timely and accurate resolutions.
  • Manage Helpdesk: Oversee the Helpdesk system to log and track all maintenance and defect work, ensuring regular updates and adherence to procedures.
  • Ensure Workflow Compliance: Assess and action defects according to established workflows, ensuring accurate diagnosis of root causes and raising Non-Conformance Reports (NCRs) for major defects.
  • Lead Meetings and Reporting: Chair weekly Maintenance Meetings, circulate minutes, and deliver monthly Procore dashboards, fortnightly progress reports to the Quality Department, and interim dashboards during defect periods, covering progress, costs, and milestones.
  • Build Relationships: Develop ties with specialists, architects, engineers, and clients' facilities management teams to support defect management and aftercare processes.
  • Identify Trends and Lessons: Analyse defect trends, propose solutions, generate Lessons Learned with project teams, and prepare Quality Alerts as required by the Quality Department.
  • Support Commercial Processes: Enable the Commercial Team to handle notices, warranties, and obligations; ensure proper record-keeping for non-compliant subcontractors; and track costs for access, plant, materials, and equipment to recover expenses from the supply chain.
Required
  • Previous experience as an aftercare / defect manager.
  • Experience of defect resolution or Property Management (Ideally).
  • Will consider strong site management experienced candidates that want to move into this area.
Package
  • Pension and other benefits
  • Company Vehicle or travel allowance
  • If you are an Aftercare Manager considering a career move, send your CV or contact Declan Hasson for a confidential discussion. GPC will not send any applicants' CVs to clients without a full discussion and prior consent. GPC is a specialist construction recruitment consultancy with 27 years' experience based in Dublin.
Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Management
  • Industries: Construction

Location: Dublin, County Dublin, Ireland

Salary: €60,000-€70,000

If you are interested in this role, consider applying to discuss a confidential opportunity.


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