Operations Manager
1 week ago
As a Web Operations Team Leader, you will be responsible for delivering exceptional customer experiences from online order to delivery and aftercare support. Key responsibilities include:
- Owning and delivering an outstanding experience for customers and ensuring all orders are processed by the team within Service Level Agreements.
- Leading a customer service team to deliver top-notch customer service and prioritize customer satisfaction at all times.
- Supervising and developing the Web Ops department, collaborating closely with e-commerce, commercial, marketing, logistics, and fraud teams to understand product mix, new product launches, end-of-line products, and special offers.
- Working with third-party agencies to promptly report and resolve site functionality errors or order fulfillment system issues.
Requirements:
- Experience working in a contact center environment.
- Proven track record of managing teams effectively.
- Results-driven and problem-solving skills.
- Excellent verbal and written communication skills.
- Strong coaching abilities – lead by example and demonstrate a positive can-do attitude.
Our company values diversity and inclusion, offering a dynamic work environment where every voice has a space at the table. We are committed to fostering an inclusive workplace culture that empowers growth and development.
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