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AI Expert Engineer

2 weeks ago

Dublin, Dublin City, Ireland beBeeEngineering Full time €75,000 - €108,000

We're seeking an experienced AI engineer to support the implementation of our AI-powered customer service solution.

About the Role

As a key member of our team, you'll be responsible for assisting customers with the technical aspects of deploying our solution. Your primary focus will be to provide exceptional technical expertise throughout the implementation, ensuring that the solutions meet our customers' needs.

  • Serve as the primary technical contact for customers implementing our AI Agent and Customer Support platform.
  • Analyze customers' existing content, support processes, and workflows, providing recommendations on how to map those processes to our capabilities.
  • Configure and customize the Intercom platform based on customers' requirements, ensuring proper setup of integrations, automation rules, and reporting capabilities.
  • Develop data migration strategies and perform data migrations from customers' current support platforms to our platform.
  • Conduct training sessions and workshops to educate customer support agents on using our features and functionalities.

You'll thrive in a fast-paced, dynamic environment, meeting tight deadlines while delivering exceptional customer service and driving customer success.

Key Responsibilities:

  1. Deliver high-quality technical solutions to meet customers' expectations.
  2. Collaborate closely with project teams, customers, and internal stakeholders to drive results.
  3. Provide expert-level technical guidance and support to customers during implementation.
  4. Develop and maintain strong relationships with customers to ensure their success.
  5. Stay up-to-date with industry trends and advancements in AI technology.

What You'll Need:

  • 5+ years of experience in software engineering or a related field.
  • Strong understanding of AI algorithms and machine learning principles.
  • Proficiency in programming languages such as Python, Java, or C++.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced, dynamic environment.