Revenue Manager Role

4 days ago

Dublin, Dublin City, Ireland O'Callaghan Collection Full time

Our Approach to Excellence

We centre our approach to attracting and retaining talent around creating a workplace culture that values and supports our staff.

We provide a challenging and rewarding work environment that encourages personal and professional growth, investing in comprehensive training and development programs.

We offer competitive compensation packages, flexible scheduling, and a range of employee benefits and perks, prioritising employee well-being and work-life balance.

We are committed to excellence and passionate about providing exceptional service to our guests.

Benefits:

  • Free use of our fully equipped gym
  • Your Birthday as an extra paid day off
  • Enhanced holidays with service
  • Rewards programme
  • Refer a friend - €500 reward
  • Discounted room stays - friends and family
  • Discounted F & B when you are a guest in any of our hotels
  • The opportunity to progress - 4 Hotels in Dublin city and a Hotel in Gibraltar
  • Tax saver for travel tickets
  • Bike to work scheme and a safe place to leave your bike.

Responsibilities:

  • Responsibility for a minimum of two hotels from the Collection.
  • Research competitor pricing of rooms, outlets, meetings/events and all other facilities to proactively lead the market as well as respond appropriately.
  • Set selling strategies and rates for all market segments, seasons and channels in collaboration with Group Director of Revenue.
  • Effective use of forecasting tools for guest rooms availability control and pricing. Through accurate forecast in rooms and meetings demand, optimize availability and recommend necessary strategy changes.
  • Work with the Group Director of Revenue to maintain and manage a consistent selling strategy across the Central Reservation system (CRS), Property Management System (PMS), third-party online systems, and free sale charts to ensure accurate use of availability controls in all systems.
  • Apply an appropriate overbooking policy and educate team to accept through qualified bookings. Implement and monitor waitlists for all revenue systems.
  • Monitor the global, local and environmental issues impacting your city and hotels.
  • Check competitor strategy on a regular basis, reviewing pricing and their availability.
  • Ensure that upselling and cross-selling remain core strategies for maximizing revenue within and across client segments.
  • Run Revenue Meetings and adhoc calls with the individual hotels to ensure the clear communication of strategy and results.
  • Produce weekly forecast for trend analysis and decision support.
  • Complete and analyse monthly reports for submission to the regional office and the hotel.
  • Prepare and analyse all appropriate reports to present at the management meetings.
  • Analyse production statistics and track information to identify potential business and market trends. Highlight your findings to the sales teams.
  • Ensure relevant revenue issues are investigated and analysed. Identify potential new opportunities to improve revenue performance.
  • Analyse all refused, lost, cancelled and waitlisted business for both rooms and events. Propose and implement changes to maximize revenue in these areas.
  • Provide strategic analysis and input for the Group Director of Revenue in decision making.
  • Ensure accuracy of all reservations and other data in the Central Reservation System, Property Management System, Channel Distribution System and Automated Revenue Management System.
  • Load rates in Opera and CRS and maintain rate loading forms and co-ordinate with Reservations.
  • Ensure quality control checks are carried out in PMS/CRS input to ensure data accuracy.
  • Ensure that all rates are loaded by accurate completion of rate databases including Central Reservation System, Property Management System, Channel Distribution System and Automated Revenue Management System.
  • Monitor automated revenue management system decisions (forecasts, pricing and overrides) and interpret its forecast and decisions to the executive team.
  • Ensure audits on operating standards & procedures in the Reservations department are carried out and comply with company practices.
  • Maintain accurate and ongoing records of controls applied to all systems.
  • Manage Online Travel Agency accounts ensuring their compliance with company standards.
  • Ensure that all OTA websites have the correct information.
  • Manage approved OTA partners Internet listings.
  • Build and maintain effective working relationships with key clients.
  • Ensure the OTA website adhere to the best rate guarantee.

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