Healthcare Product Support Specialist

1 day ago


Dublin, Dublin City, Ireland beBeeHealthcare Full time €60,000 - €90,000
Breakthroughs in Healthcare

We are committed to fighting the world's most threatening diseases and enabling access to care for more people around the globe.

Job Overview

As a Service Operations Support Specialist, you will be part of a global team working on various healthcare projects. Your responsibilities will include:

  • Providing third-level service support to customers worldwide for laboratory diagnostics product lines.
  • Investigating potential product issues using industry-standard methodologies.
  • Collaborating with stakeholders to create and communicate interim and final solutions.
  • Disseminating relevant technical information via knowledge-sharing platforms.
  • Identifying customer account issues and leading cross-functional teams to develop and execute action plans.
  • Conducting knowledge transfer sessions and representing the service department on new product development teams.

In this role, you will have the opportunity to work with a global team, drive service requirements into product development, and contribute to the improvement of our products and services.



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