Technical Support Specialist
1 week ago
About the Role:
We are seeking a highly skilled and experienced IT Support Specialist to join our team in Cork. As an IT Support Specialist, you will be responsible for providing day-to-day technical support, assisting with troubleshooting across hardware, software, and network systems.
Key Responsibilities:
- Provide technical assistance to internal users on a wide range of IT-related issues.
- Install, configure, and maintain various IT equipment and applications.
- Proactively identify and resolve technical issues to minimize downtime and ensure optimal system performance.
- Collaborate with the IT team to develop and implement innovative solutions that drive operational efficiency and digital transformation.
- Contribute to the development and enhancement of key systems, including the Port Management Information System (PMIS) and Terminal Operating System (TOS).
- Support users through all phases of project delivery, from data management and testing to training and post-launch support.
- Assist in documenting IT processes and procedures to ensure operational excellence.
Requirements:
- Degree in Information Technology, Computer Science, or a related discipline.
- Minimum 3 years' experience in an IT support or systems-focused role.
- Strong technical skills combined with excellent communication and problem-solving abilities.
- Previous experience with technologies or solutions relevant to a port or logistics environment is advantageous.
- A proactive attitude, with a willingness to learn and grow into a key member of the IT team.
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