
Data Insights Analyst
2 weeks ago
We are seeking a skilled and motivated individual to join our team as a Data Insights Analyst. As a Data Insights Analyst, you will play a critical role in driving business growth by investigating and resolving reported issues, enforcing clients' terms of use, and monitoring reports of abuse on the site.
Key Responsibilities:
- Investigate and resolve reported issues (inquiries via ticketing system) such as requests for account support or potentially abusive content
- Enforce clients' terms of use by carefully monitoring reports of abuse on the site
- Become knowledgeable about clients' products and community standards
- Analyze data to identify trends and patterns and develop scalable solutions to improve user experience
- Identify inefficiencies in workflows and suggest improvements
Required Skills & Qualifications:
- Strong analytical skills with ability to operate in a pressured environment
- Excellent interpersonal and communication skills
- High adaptability and positive approach to challenges
- Ability to make decisions, prioritize, solve problems, and work as part of a team
- Effective time management and prioritization skills
Benefits:
- Full-time permanent position
- Competitive salary
- Private healthcare
- Pension contribution
- 25 days of annual leave
- Extensive training and access to wellness program
Why Work with Us:
- Chance to work in a multicultural and diverse team
- Great internal opportunities for career progression
- No shift rotations – fixed working schedule
- No previous experience required – full training is provided
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