Community Liaison

1 week ago

Dublin, Dublin City, Ireland beBeeCommunity Full time €38,000 - €52,000

Job Title: Community Operations Specialist

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Description: We are seeking a skilled professional to assist our client's community, resolve inquiries, and enforce clients' Terms of Use. This role involves helping users in a timely and empathetic manner.

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About the Role:

  • Assist our client's community, resolving user inquiries with high quality, speed, empathy, and accuracy.
  • Become knowledgeable about client products and community standards.
  • Make well-balanced decisions and be an effective advocate for our community.
  • Display strong interpersonal skills, verbal and written communication skills, and most importantly empathy.
  • Gather, analyze, and utilize relevant data to develop ways to improve the overall user experience on the site.
  • Enforce clients' Terms of Use by carefully monitoring reports of abuse on the site.
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Skills and Qualifications:

  • Strong personal resilience with the ability to operate in a pressured and fast-paced environment.
  • High adaptability and positive approach to challenges.
  • Ability to make decisions and solve problems effectively.
  • Effective time management and prioritization skills.
  • Ability to work as part of a team and consistently hit KPIs on time.
  • Proficient in Hungarian and English languages.
  • Cultural understanding of the market.
  • Experience working in an office environment is preferable.
  • Reliable, consistent, and hard-working individual with a passion for ensuring a positive user experience.
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What We're Looking For:

  • A flexible individual who can adapt quickly to new situations and projects.
  • Someone who is passionate about learning and growing within their role.
  • A self-motivated and proactive individual who takes ownership of their work.

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