Meta Quality Expert

7 days ago


Dublin, Dublin City, Ireland Meta Full time

About Meta

At Meta, we are dedicated to improving product health and user experience through direct support interactions and scalable solutions. Our Global Operations team focuses on managing a broad vendor workforce, delivering customer-centric solutions, and driving accountability for operational excellence.

We achieve this by collaborating with cross-functional teams in both Global Operations and across Meta to influence the development of policies, protocols, technology, and training. This work directly impacts the experience of Meta's global network of users and business partners, ensuring our platforms are safe and trustworthy, and that our processes are accurate, effective, and efficient.

In this role, you will be responsible for reviewing various types of content according to our advertiser policies and community standards. This work is critical to deliver accurate measurement, AI oversight, and insights on policy enforcement. You will work closely with cross-functional teams to influence the development of policies, protocols, technology, and training.

Responsibilities
  1. Perform expert review of content and ads on Meta's platforms against ensuring compliance with our community standards and advertiser policies.
  2. Gather and deliver market-specific insights on Meta's platforms, developing tailored recommendations to improve Meta's Integrity outcomes.
  3. Communicate market-specific insights to cross-functional partners to collaborate and improve our policies, processes, and tools.
  4. This role may involve exposure to potentially graphic and/or objectionable content, including but not limited to, graphic images, videos, audio, and writings, offensive or derogatory language, and other potential objectionable material.
  5. Partner with vendor operations to ensure that feedback is being shared with relevant teams and proactively track the impact and success of remediation plans.
  6. Develop and share subject matter expertise across areas of safety, abuse, and/or account support at a global level.
  7. Contribute to projects that increase the effectiveness and efficiency of the Quality Expert Review team.


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