Client Service Expert
5 days ago
About Us
The Stepstone Group is a global company that values diversity and inclusion. We strive to create a workplace where everyone feels welcome and empowered to succeed.
Your Role
As a Client Service Expert, you will be responsible for providing top-notch service to our B2B clients. This includes:
- Providing client and internal support to ensure seamless interactions and meeting monthly performance targets.
- Identifying common customer pain points and suggesting innovative solutions to enhance their experience.
- Supporting the Sales department with sales material management and account development.
- Coaching customers to become product experts, promoting self-sufficiency and reducing support queries.
- Offering constructive feedback on the efficiency of our customer service process.
What We Offer
- A competitive salary package.
- Opportunities for career growth and professional development.
- A collaborative and dynamic work environment.
- A comprehensive benefits package, including private medical healthcare and pension contributions.
- Regular training and development opportunities.
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