Migration Professional

4 days ago

Cork, Cork, Ireland beBeeExpertise Full time €75,000 - €100,000

Job Title:

Enterprise Migration Specialist

Achieve migration success in an enterprise setting.

Overview:

Empowering digital transformation and data-driven innovation requires the right people with the right skills. We are looking for a professional who can provide technical support to our customers, focusing on migrations in an enterprise setting.

Mission Objectives:

Our mission is focused on helping organizations thrive in a Microsoft-centric world while unlocking the full potential of their data. Quest empowers secure digital transformation and data-driven innovation.

Key Responsibilities:

  • Provide technical support to customers, focusing on migrations (e.g., mail, Teams, SharePoint, OneDrive) in an enterprise setting
  • Troubleshoot customers' issues by reproducing in support lab environments and diagnosing potentially complex issues, effectively communicating solutions to customers
  • Maintain a personal queue of ongoing customer issues until resolution, and interface with other departments such as R&D, Sales, and Product Management to bring escalated issues to resolution
  • Document all customer case details on our case tracking system
  • Be proactive in creating and publishing documentation in a customer-focused Knowledge Centered Support (KCS) environment
  • Develop and attend training for self-improvement to assist and share knowledge with other engineers
  • Initiate, participate, or lead local and global projects

Qualifications:

  • Prior Technical Support experience dealing with enterprise customers
  • Experience of migrations including Accounts/Mailbox/SharePoint/Teams/OneDrive/Power BI
  • Cloud infrastructure management or strong knowledge of Office 365 and Microsoft applications
  • Familiarity with debugging tools/techniques (EWSEditor, SP Browser, MFCMAPI)
  • An in-depth understanding of messaging and collaboration systems, in particular Office 365 and on-premise Exchange servers
  • Messaging Fundamentals including mail routing, connectors, interoperability with foreign systems
  • Strong knowledge of Windows operating systems and networking (TCP/IP, DNS, LDAP) preferably from a system administration background
  • Understanding of MAPI and EWS
  • Experience with management of Microsoft SQL server

Preferred Competencies:

  • Knowledge of Active Directory Access Control and knowledge of user management
  • Azure / Virtual Server technology experience
  • Powershell scripting
  • Active Directory Management
  • Fluency in other European languages is an advantage

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