Global Support Specialist

6 days ago


Dublin, Dublin City, Ireland Stripe Full time
Job Description
As an Enterprise Support Specialist at Stripe, you'll play a crucial role in delivering exceptional support experiences to our users. Your primary responsibilities will include troubleshooting complex user issues, communicating with high-value customers, and providing proactive solutions.

Main Tasks
  • Troubleshoot complex user issues and communicate with high-value customers via email.
  • Manage business critical escalations and collaborate with cross-functional stakeholders to mitigate incidents.
  • Become an expert in all Stripe products, including unique integrations and workflows.
  • Analyze and optimize support documentation and processes to improve user experiences.


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