Analytical Laboratory Support Specialist

4 days ago


Westmeath, Ireland beBeeServiceDelivery Full time €60,000 - €75,000

Service Delivery Specialist:

We are seeking an experienced Service Delivery Specialist to provide service delivery support for analytical laboratory instrumentation.

Key Responsibilities:
  • Provide technical support to customer queries and ensure prompt handling of customer complaints
  • Evaluate incoming fault reports and initiate appropriate measures, including remote troubleshooting and equipment repairs
  • Promote and maintain a high quality of service, ensuring that all customers receive exceptional support
  • Identify service delivery improvements in conjunction with team leads and implement changes as necessary
  • Perform routine and non-routine maintenance tasks, including PM/OQ and PQ
  • Support other engineers when required and provide training and development opportunities
  • Collaborate with the technical support team to resolve complex issues and improve overall service delivery
  • Communicate effectively with customers and stakeholders, providing clear and concise information on service delivery status and outcomes
Requirements:
  • Degree in Science or Engineering
  • A proven track record of cGxP compliance
  • Minimum of 2 years' experience in pharmaceutical analytical laboratory work with chromatography, dissolution, and physical testing equipment
  • Troubleshooting ability and problem-solving skills
  • Acts autonomously within guidelines and directives
  • Full, clean driver's license


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