
Nights Hospitality Ambassador
2 days ago
As a Nights Guest Relations Assistant, you will be responsible for delivering exceptional guest experiences and ensuring every interaction is memorable.
About the RoleThe successful candidate will provide a warm welcome to our guests, determine their needs, and offer assistance with various requests. Key responsibilities include:
- Greeting guests warmly and welcoming them to the hotel
- Determining the reason for being at the hotel after welcoming the guest
- Concierge-related duties such as assisting guests with information, bookings, and directions
- Carrying out general Porter duties
- Ensuring all access to the hotel is secure as required by policy and procedure
- Providing valet parking service in a warm, welcoming, and efficient manner
We are looking for a highly motivated and enthusiastic individual who possesses excellent communication skills, both written and spoken. The ideal candidate will have a full clean driving license and at least one year's experience in a similar role. Full training will be provided, but prior experience in hospitality or customer-facing roles would be beneficial.
A fast-paced environment requires the ability to work under pressure and meet deadlines while maintaining a high level of professionalism at all times.
Key RequirementsTo excel in this role, you should possess the following skills and qualifications:
- Excellent communication and interpersonal skills
- A full clean driving license
- At least one year's experience in a similar role
Fully trained staff will be provided with comprehensive on-the-job training and development opportunities, including extensive online resources.
Benefits PackageThis role offers a range of benefits, including:
- Meals on duty
- Uniform provided
- Complimentary gym access
- Recognition program
- EAP (Employee Assistance Program)
- Hotel travel discounts
We recognize that our team members are our greatest asset. As a valued member of our team, you can expect ongoing support and professional development opportunities to help you succeed in your role and beyond.
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