Customer Service Leadership Position

1 week ago

Athlone, County Westmeath, Ireland beBeeLeadership Full time €30,000 - €50,000

About the Role:

Customer Service Supervisor plays a vital part in leading customer service teams, fostering relationships with customers and effectively managing their expectations. This is an extremely fast-paced environment that requires someone who is open to challenges, passionate about serving customers, and committed to delivering excellence.

Key Responsibilities:

  • Collaborate closely with the Contact Centre Manager and Supervisory team
  • Assist in setting targets for both individuals and the wider team
  • Hire and onboard new colleagues
  • Provide ongoing support to colleagues through encouragement, coaching, and guidance
  • Evaluate performance using key metrics such as call abandonment and call waiting
  • Address complaints and provide efficient solutions and options
  • Ensure all colleagues understand and adhere to all performance standards, objectives, and policies
  • Provide weekly, monthly, and annual reports on KPIs
  • Pursue new opportunities and solutions to add value to the wider team
  • Maintain up-to-date training and development records
  • Keep agent files up to date including attendance, appraisal, and performance

Requirements:

  • Possess strong leadership skills with ability to work under pressure while leading and motivating your team
  • Have excellent communication skills, both verbal and written, with ability to explain and present well
  • Be proactive and well-organized, with multitasking ability
  • Be enthusiastic and self-motivated
  • A problem solver - experienced in dealing with challenging interactions and finding solutions
  • Experience within a Customer Service Department is an advantage but not essential. Passion to do the best you can for our customers is a must
  • Previous supervisory/management experience is desirable

What We Offer:

You will have the opportunity to work in a dynamic and fast-paced environment, develop your leadership skills, and make a real difference in the lives of our customers.

Remuneration: €30,000 - €50,000 per annum, depending on experience

Currency: EUR

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