Benelux Customer Service Specialist

3 days ago

Athlone, County Westmeath, Ireland beBeeCustomer Full time €35,000 - €53,000
Job Description

To provide exceptional customer service to our Benelux customers, ensuring timely and accurate order processing, handling queries and complaints, and maintaining a strong relationship with the team and customers.

  • Manage all orders and queries from our Benelux customers.
  • Help build and maintain a strong long-term relationship with our Benelux-based team and customers to maximise sales growth with the assistance of all appropriate resources.
  • Ensure we are always positioned as a key preferred supplier within the medical devices space.

The successful candidate will work as part of a multi-disciplinary team, ensuring all orders received via telephone, email, etc. are processed accurately and promptly upon receipt. This includes handling customer queries, order queries, stock situation, deliveries, invoices, product queries, literature & sample requests, etc. The candidate will ensure that all customer complaints are dealt with upon receipt and resolved to the satisfaction of the customer.

Key Responsibilities
  • Act as principal contact person for designated key accounts.
  • Report to management on the monthly activity and involvement with these accounts.
  • Liaise with the sales force on a regular basis as regards quotations, orders, product queries, and general information from customers.
  • Process daily invoicing.
  • Process billing corrections on time and in accordance with company policy.
  • Process returns from the customer on time and in accordance with company policy.
  • General Administration work.
Requirements
  • Fluency in Dutch required.
  • Fluency in French is desirable.
  • Education to Leaving Certificate level (or similar).
  • Business or other relevant 3rd-level qualification.
  • Several years' experience in a fast-moving customer service environment, preferably within a multinational environment.

This role requires excellent communication skills and a professional telephone manner. A self-starter / 'can do' approach and attitude, along with the ability to work effectively within a multi-cultural team towards strict deadlines, is essential. Accuracy and attention to detail are paramount. Flexibility – willingness to help other colleagues to meet deadlines – is also required.

Benefits

This role offers the opportunity to work in a dynamic and global environment, with a focus on delivering exceptional customer service. As a member of our team, you will have the chance to develop your skills and expertise, working with a diverse range of customers and stakeholders.

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