Senior Customer Experience Representative
3 days ago
Job Title
">As a key member of our team, you will be responsible for managing all orders and queries from our Benelux customers. This role involves building and maintaining strong long-term relationships with our Benelux-based team and customers to maximize sales growth, ensuring Teleflex is always positioned as a key preferred supplier within the medical devices space.
">Key Responsibilities
">Process all orders received via telephone, email, etc., accurately and promptly upon receipt. Ensure that all customer queries, order queries, stock situation, deliveries, invoices, product queries, literature & sample requests, etc., are handled and resolved satisfactorily.
">Ensure all customer complaints are dealt with upon receipt and resolved to the customer's satisfaction. Escalate all product complaints to the appropriate department.
">Maintain regular contact with the warehouse and purchasing departments to coordinate deliveries, returns, etc.
">Act as principal contact person for designated key accounts. Report to management on the monthly activity and involvement with these accounts.
">Liaise with the sales force on a regular basis regarding quotations, orders, product queries, and general information from customers.
">Process daily invoicing, billing corrections, and returns from the customer in accordance with company policy.
">Perform general administration work and adhere to the Teleflex Quality Management system.
">Involvement in special projects as required.
">Requirements
">Fluency in Dutch is required, and fluency in French is desirable.
">Education to Leaving Certificate level (or similar) and a business or other relevant third-level qualification are required.
">Several years' experience in a fast-moving customer service environment, preferably within a multinational environment.
">Excellent communication skills and a professional telephone manner.
">SAP SD user level experience is desirable.
">A self-starter approach and attitude, along with ability to work effectively within a multi-cultural team towards strict deadlines.
">Accuracy and attention to detail are paramount. Flexibility and willingness to help other colleagues meet deadlines are essential.
">Specialized Skills/Other Requirements
">Approachable and enthusiastic demeanor. Flexible and adaptable approach. Engaging and relating skills.
">Good organizational skills with cultural awareness and sensitivity. Good judgment and problem-solving ability.
">Teleflex is an equal opportunity employer, and applicants will be considered without regard to age, gender, race, nationality, ethnicity, civil status, family status, sexual orientation, disability, religion, or membership of the traveller community.
">Accommodation and support may be provided to applicants who require it.
">Diversity fosters innovative thinking and entrepreneurship at Teleflex, and we value our people and their diversity.
">Join a company where diversity is sought out and inclusivity is how we progress.
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