Benelux Customer Experience Specialist

3 days ago

Athlone, County Westmeath, Ireland beBeeCustomerService Full time €45,000 - €60,000

Job Description

We are seeking a highly skilled Customer Service Coordinator to manage all orders and queries from our Benelux customers. This role will involve building and maintaining strong, long-term relationships with our Benelux-based team and customers, driving sales growth through effective collaboration.

Key Responsibilities:

  • Process all orders received via telephone, email, etc., accurately and promptly upon receipt.
  • Handle and resolve customer queries, order queries, stock situations, deliveries, invoices, product queries, literature & sample requests, etc., in a timely manner.
  • Deal with customer complaints promptly and satisfactorily.
  • Escalate product complaints to the appropriate department.
  • Maintain regular contact with the warehouse and purchasing department for coordinated deliveries, returns, etc.
  • Act as primary contact person for designated key accounts.
  • Report monthly activity and involvement to management on these accounts.
  • Liaise with the sales force on quotations, orders, product queries, and general information from customers.
  • Process daily invoicing, billing corrections, and returns according to company policy.
  • Perform general administration work and adhere to the Quality Management system.
  • Participate in special projects as required.

Required Skills and Qualifications:

  • Fluency in Dutch is mandatory.
  • Fluency in French is desirable.
  • Education to Leaving Certificate level (or similar) is required.
  • A business or relevant 3rd-level qualification is desirable but not necessary.
  • Experience in a fast-moving customer service environment, preferably within a multinational setting, is preferred.
  • Excellent communication skills and a professional telephone manner are essential.
  • SAP SD user-level experience is desirable.
  • A self-starter attitude and ability to work effectively in a multi-cultural team towards strict deadlines are crucial.
  • Accuracy, attention to detail, and flexibility are paramount.

Benefits

This role offers opportunities for personal and professional growth in a dynamic and collaborative environment.

Others

If you have a passion for delivering exceptional customer experiences and working in a fast-paced environment, we encourage you to apply for this exciting opportunity.

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