Customer Service Leadership Position

2 weeks ago


Athlone, County Westmeath, Ireland beBeeLeadership Full time €42,000 - €54,500

The Customer Service Supervisor plays a key role in leading a team of customer service colleagues to deliver exceptional results, foster strong relationships with customers and effectively manage their expectations.

Key Responsibilities
  • Direct a team of customer service professionals to meet performance targets by providing coaching, guidance and training opportunities.
  • Represent the team at operational meetings, sharing knowledge and insights applicable to your area of responsibility.
  • Collaborate with colleagues to set targets for individuals and the wider team.
  • Manage the recruitment and onboarding process for new hires.
  • Provide ongoing support to colleagues through encouragement, coaching and mentoring.
  • Evaluate performance using metrics such as call abandonment and waiting times.
  • Address customer complaints and provide solutions and options efficiently.
  • Ensure all colleagues understand and adhere to performance standards, objectives and policies.
Requirements
  • Effective leadership skills with ability to thrive under pressure.
  • Excellent communication skills, both verbally and in writing.
  • Proactive and organized with strong multitasking abilities.
  • Enthusiastic and self-motivated with a problem-solving mindset.


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