Customer Service and Administration Specialist

5 days ago


Monaghan, County Monaghan, Ireland beBeeAdministration Full time €45,000 - €60,000

Job Title: Customer Service and Administration Specialist

About the Role:

We are seeking a dedicated and trustworthy professional to join our team in Monaghan. This is a permanent, full-time role offering a chance to contribute to sales growth and efficient office operations in a supportive environment.

Key Responsibilities:

  • Perform daily office tasks such as checking emails, answering calls, filing documents, and assisting the administration team.
  • Process website and phone orders, providing courteous support to customers.
  • Deliver excellent customer care, resolving queries and handling invoice issues promptly.
  • Participate in telesales: following up on leads, sharing product/service information, and referring opportunities across the business.
  • Liaise with credit and accounts teams as needed.
  • Keep accurate records and ensure compliance with data protection.
  • Support the team by partaking in meetings, training, and appraisals.
  • Adhere to all company policies, confidentiality requirements, and health & safety standards.

Required Skills and Qualifications:

Essential:
Minimum 2 years' experience in both sales & customer service and administration.
Experience working in a target-driven environment; able to prioritize, meet deadlines, and remain calm under pressure.
Strong interpersonal, communication, and telephone skills.
Confident IT user with proficiency in Microsoft Office packages.
Skilleted problem solver with excellent organizational skills and attention to detail.
Professional, proactive, and trustworthy approach.
Team player who can also work independently.

Benefits:

This role offers a supportive work environment and opportunities for personal and professional growth.

Others:

The ideal candidate will possess excellent communication skills and be able to build strong relationships with colleagues and customers.



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