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Expert Support Specialist

1 week ago

Dublin, Dublin City, Ireland Wix Full time
Job Description

The Customer Care Expert will be part of Wix's Customer Care Guild, responsible for building strong relationships with users, understanding their needs, and guiding them to success.

Key responsibilities include:

  • Providing expert-level support to users through various channels.
  • Analyzing user behavior and content relevance to improve user satisfaction.
  • Working closely with other departments and product teams to enhance user experience.

This role requires someone with a passion for delivering exceptional customer service, strong communication skills, and the ability to adapt to new technologies.