Chief Hotel Service Director

1 day ago

Dublin, Dublin City, Ireland beBeeOperations Full time €45,000 - €55,000
Hotel Operations Manager

We are seeking an experienced Hotel Operations Manager to join our team. As a key member of the management team, you will be responsible for overseeing the day-to-day operations of the hotel during duty shifts.

The ideal candidate will have a strong background in hotel operations and a proven track record of delivering excellent guest experiences. You will be required to ensure smooth coordination across all departments, particularly food & beverage, and support a team of up to 40 staff during peak periods.

Key Responsibilities:

  • Oversee the day-to-day operations of the hotel during duty shifts
  • Ensure smooth coordination across all departments, particularly food & beverage
  • Support a team of up to 40 staff during peak periods
  • Take a hands-on approach to service delivery and problem-solving
  • Assist in food & beverage service where needed to maintain high standards
  • Monitor service levels and guest satisfaction throughout the shift
  • Manage stock control and participate in regular stocktakes
  • Support staff training and team development
  • Contribute to the execution of internal sales initiatives in collaboration with the sales team
  • Handle guest queries or issues professionally and efficiently
  • Ensure compliance with health & safety and HACCP requirements
  • Participate in regular duty management cover and ensure smooth handovers

Requirements:

  • 2-3 years of experience in a similar hotel operations or duty management role (3* or 4* property)
  • Strong food & beverage background, ideally with banqueting or events experience
  • HACCP training is essential
  • Knowledge of hotel front office systems is an advantage
  • Excellent leadership and communication skills
  • Ability to multitask, prioritise, and take initiative during busy periods
  • Flexibility to work early and late shifts as required
  • A valid First Aid Certificate is a plus but not required
  • Team-focused, guest-oriented, and solutions-driven
  • Fluent in English (spoken and written)

What We Offer:

  • An opportunity to work in a fast-paced environment with a dynamic team
  • Ongoing training and development to enhance your skills and knowledge
  • A competitive salary and benefits package

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