Hotel Reservation Services Director

2 days ago

Dublin, Dublin City, Ireland beBeeReservationsManager Full time €42,000 - €58,000
Job Description","

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  • Ensure timely and accurate management of customer reservations and enquiries, including phone and email communications.","
  • Train the reservations team to meet the highest service standards in telephone etiquette, written correspondence, and genuine customer care.","
  • Develop a thorough understanding of hotel systems usage for efficient operations.","
  • Pursue revenue growth through effective revenue management strategies.","
  • Conduct regular business analysis to stay aware of forthcoming events.","
  • Provide regular reporting as required and maintain ongoing support for the wider hotel team.","
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Key Responsibilities:

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  • Lead the reservations team to achieve exceptional service quality.","
  • Maintain accurate records of customer interactions and transactions.","
  • Design and implement efficient revenue management plans.","
  • Deliver insightful business analysis to support hotel operations.","
  • Prepare and present regular reports to stakeholders.","
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The Ideal Candidate:

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  • A minimum of two years' experience in a similar role in a reputable hotel property with diverse corporate, leisure, and C&B bookings.","
  • Relevant degree or diploma in Hospitality or Revenue Management.","
  • Excellent written and verbal communication skills.","
  • Strong knowledge of hotel systems (PMS, booking engines, channel managers, MS Office).","
  • Proven track record of delivering exceptional customer service.","
  • Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.","
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Requirements:

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  • Demonstrated success in leading reservations teams to deliver high-quality service.","
  • Effective analytical and problem-solving skills.","
  • Ability to remain calm under pressure and meet deadlines.","
  • Excellent interpersonal and communication skills.","
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Working Conditions:

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  • Work in a dynamic hotel environment with diverse customer interactions.","
  • Meet tight deadlines and prioritize multiple tasks efficiently.","
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What We Offer:

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  • A competitive salary package and opportunities for career advancement.","
  • Collaborative and supportive work environment.","
"]},

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