Strategic Content Developer

9 hours ago

Dublin, Dublin City, Ireland beBeeContent Full time €70,800 - €98,400
Help Content Strategist

We are seeking an experienced professional to craft high-quality help content that empowers users and enables a seamless experience.

Job Description:

As a Help Content Strategist, you will be responsible for developing and implementing content strategies that meet the needs of our diverse user base. You will work closely with cross-functional teams to design and develop content that is informative, engaging, and easy to understand.

Key Responsibilities:

  • Develop and maintain content standards and best practices
  • Collaborate with product and operations teams to create clear, effective, and empathetic support messaging
  • Test products to build a source of truth from technical subject matter experts, translating knowledge into clear, concise documentation
  • Apply data analysis to inform content decisions and drive business outcomes
  • Manage multiple projects simultaneously while maintaining close attention to detail and meeting tight deadlines

Requirements:

  • 5+ years of experience in technical writing or content strategy
  • 6+ months of experience working in content drafting for Generative AI and/or LLMs
  • Critical thinking skills and track record of editorial judgment around complex topics
  • Experience planning and drafting online help content and customer support responses for social media platforms and/or mobile apps
  • Knowledge of content management systems (CMS) and project management tools

Preferred Qualification:

  • Project management experience, working through ambiguity and managing competing priorities
  • Knowledge of data analysis, editing XML, and using AI tools
  • Experience working with and drafting content for LLMs

Equal Employment Opportunity:

We value diversity and inclusion and are committed to creating a workplace where everyone has the opportunity to thrive. We do not discriminate based on race, color, national origin, sex, sexual orientation, gender identity, age, disability status, or any other protected characteristic.

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