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Educational Support Specialist

2 weeks ago

Dublin, Dublin City, Ireland beBeeSupport Full time €42,000 - €58,000

Job Title: Educational Support Specialist

We are seeking an experienced and enthusiastic individual to join our dynamic Support team as an Educational Support Specialist. In this role, you will provide exceptional customer service to external clients, ensuring they receive timely and effective support for their educational software needs.

Key Responsibilities:

  • Provide problem-solving solutions to schools via phone, email, and live chat.
  • Manage communication through various channels, escalating customer enquiries to the appropriate team when necessary.
  • Develop and maintain Help Centre articles to facilitate self-help support resources for customers.
  • Log and monitor tickets with Zoho, ensuring compliance with Service Level Agreements (SLA).
  • Stay up-to-date with developments in educational technology and best practices in customer support.

Requirements:

  • Demonstrated experience in MIS support or a related field.
  • Excellent verbal communication skills and ability to work effectively in a team environment.
  • Strong analytical problem-solving skills and ability to learn new systems quickly.
  • Ability to work autonomously and manage multiple priorities simultaneously.
  • Passion for providing exceptional customer service and exceeding client expectations.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A flexible working arrangement, including 3 days per week in our Dublin office.

About Us:

We are a leading provider of School Management Information Systems (MIS) dedicated to empowering educators to focus on what matters most – teaching and learning. We pride ourselves on delivering exceptional customer service and creating a collaborative environment that fosters innovation and growth.