Professional Services Manager

2 days ago

Belfast, Ireland beBeeClient Full time €45,000 - €60,000
Job Overview

This is a highly client-facing role where you'll be the go-to person for ensuring top-notch client care and smooth day-to-day operations.

  • Oversight of daily activities to maintain seamless operations, supporting consultants and internal teams.
  • Coordination of internal resources and management of client expectations to foster strong relationships.
  • Support to the leadership team with operational reporting and process enhancements.
  • Providing exceptional client service, handling travel arrangements, calendar management, hotel bookings, and general logistics for consultants.
  • Serving as the primary point of contact for clients to manage and resolve any issues or concerns.
  • Management of timesheets for consultants, ensuring accurate tracking of work against projects.
  • Preparation and sending of client pitches and proposals, collaborating closely with the business development team.
About the Role

Hayward Hawk are delighted to be recruiting for a proactive and commercially minded professional to join their busy firm.

This role involves being the driving force behind maintaining excellent client relationships and ensuring smooth operational processes.

  • Coordinating daily activities to ensure efficient operations, supporting consultants and internal teams.
  • Fostering strong relationships with clients by effectively managing their expectations.
  • Providing operational support to the leadership team, focusing on improving processes.
  • Offering exceptional client service, handling travel arrangements, calendar management, hotel bookings, and general logistics for consultants.
  • Serving as the main point of contact for clients to address any issues or concerns.
  • Managing timesheets for consultants, ensuring accurate tracking of work against projects.
  • Creating and sending client pitches and proposals in collaboration with the business development team.

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