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Executive Director of Hotel Operations
3 weeks ago
This key position involves overseeing all departments, ensuring profitability targets are met, quality standards maintained, and exceptional guest service consistently delivered.
Key Responsibilities- Oversee daily hotel operations, ensuring departmental efficiency and service quality
- Audit and improve guest satisfaction, cost control, operational processes
- Manage rosters, payroll, HR compliance in partnership with the HR team
- Mentor coach Heads of Department to deliver strong team performance
- Chair or attend weekly management sales meetings as required
- Monitor control departmental budgets, costs, stock levels
- Ensure all Health Safety audits, training, compliance maintained
- Drive sales marketing initiatives, including events, conferences, promotions
- Uphold brand standards across guest services, food beverage, accommodation
- Respond guest feedback ensure consistent delivery exceptional service
- Support training, performance reviews, development planning for all teams
- Proven experience senior hospitality management role (Deputy GM, Operations Manager, equivalent)
- Strong leadership communication organizational skills
- Experience budget management, cost control, operational planning
- Ability manage large diverse teams multiple departments
- Sound knowledge HR, Health Safety, hotel systems
- Commercially minded focus revenue growth guest satisfaction
- Flexible approach ability work fast-paced environment
