Expert Cloud Service Specialist

2 days ago

Dublin, Dublin City, Ireland beBeeCloud Full time €45,000 - €60,000
Cloud Services Coordinator

We are seeking a skilled Cloud Services Coordinator to play a vital role in providing Level 2 IT support and contributing to the development of our cloud services.

Job Description

The successful candidate will be responsible for bridging the gap between junior technicians and senior-level staff, overseeing the internal IT infrastructure's maintenance, and ensuring reliability and efficiency.

  • Technical Responsibilities:
    • Provide Level 2 IT support, resolving escalated issues from Level 1 engineers.
    • Act as a technical advisor to clients, offering expert guidance on IT solutions.
    • Oversee the internal IT infrastructure's maintenance, ensuring reliability and efficiency.
    • Develop and enforce best practices for cloud deployment, management, and security.
    • Ensure the delivery of high-quality managed services, meeting and exceeding service level agreements.
    • Assist with the development and execution of the company's cloud strategy, aligning it with industry best practices and emerging technologies.
  • Administrative & Coordination:
    • Hold weekly team meetings to review performance, address challenges, and align on goals.
    • Monitor client and user satisfaction with IT services, implementing improvements based on feedback.
    • Oversee external IT support services, including helpdesk operations, incident resolution, and service request delivery.
    • Meet with clients to understand their business requirements and translate these into IT solutions.
    • Establish and maintain IT policies, procedures, and standards for the company.
    • Document processes and solutions to ensure knowledge continuity.
Required Skills and Qualifications
  • Proven experience in an IT support role, with Level 2 support responsibilities.
  • Strong leadership and team management skills.
  • Excellent problem-solving abilities and technical troubleshooting skills.
  • Experience with cloud services and deployment of Microsoft 365.
  • Strong understanding of IT infrastructure, including networks and security practices.
  • Ability to develop IT policies, procedures, and standards.
  • Excellent communication skills to liaise with clients and internal teams.
Benefits

This role offers a clear path to grow into higher-level positions and training is also provided. You will have the opportunity to work in a collaborative environment, enhance your technical skills, and take on leadership responsibilities.

Others

This position is ideal for those who want to contribute to the growth of our cloud services while developing their skills and expertise.

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