High-Touch Customer Success Expert

11 hours ago

Dublin, Dublin City, Ireland beBeeCustomerSuccess Full time €400,000 - €499,000
Customer Success Manager Job Description

This role involves working closely with customers to ensure their needs are being met and provide support to help them achieve their goals. The ideal candidate will have a strong customer service background and excellent communication skills.

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  • Provide exceptional customer service to clients, ensuring their needs are met and exceeded.
  • Develop and maintain strong relationships with clients, understanding their business goals and objectives.
  • Work collaboratively with internal stakeholders to identify opportunities for growth and improvement.
  • Identify and resolve any customer issues or concerns in a timely and professional manner.

Required Skills and Qualifications:

  • C1 Level or above in both German and English - verbal and written
  • Extensive experience with enterprise/solution selling with a proven track record of consistently hitting critical metrics and key deliverables
  • Ability to use video conferencing, business intelligence data tools and email marketing tools as standard
  • Experience and natural affinity to carrying out customer phone / video call discovery, to prioritise placing the best product with each customer at an efficient price

Benefits:

  • Competitive salary and benefits package
  • Opportunities for career advancement and professional development
  • A dynamic and supportive work environment

Others:

  • We foster a collaborative and supportive environment that prioritizes delivering results efficiently and using time wisely
  • We value the importance of rest and recovery ranging from company-paid holidays to time away from work

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