High-Touch Technical Expert

3 days ago

Dublin, Dublin City, Ireland beBeeTechnical Full time €75,000 - €105,000
Job Title:

Technical Account Specialist

Key Responsibilities:

You will serve as a technical advisor for premium customers, offering deep guidance on product capabilities and best practices. You will also communicate proactively during major incidents or outages, providing direct customer updates and escalation support.

You will coordinate cross-functionally with Support, Product, R&D, and Security teams to ensure complex issues are unblocked quickly and transparently. You will provide on-demand guidance during critical customer moments including product rollouts, migrations, and integration changes.

You will own and deliver technical health reviews, including analysis of ticket trends, configuration audits, and recommendations for improvement. You will support customer asks such as security questionnaires, custom development updates, and 3rd-party integration guidance.

Requirements:
  • 3–5+ years in a technical customer-facing role (e.g., TSE, TAM, Solutions Engineer, or similar)
  • Strong technical acumen and curiosity - able to understand system architecture, APIs, integrations, and troubleshooting workflows
  • Excellent communication and customer engagement skills, especially in high-stakes or urgent situations
  • Experience working with enterprise customers and cross-functional teams (especially Product and Engineering)
  • Proven ability to translate technical details into clear, actionable next steps for non-technical stakeholders
Benefits:
  • Private health insurance plans designed to fit you and your family's needs
  • Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle
  • Mental Health benefits with covered therapy and coaching
  • Education & learning stipend for personal growth and development
  • Flexible vacation time to promote a healthy work-life blend
  • Paid parental leave to support you and your family
  • Company-wide recharge days each quarter

Gong believes in offering competitive compensation and benefits tailored to the local region. We believe that diversity is integral to our success, and do not discriminate based on race, colour, religion, age, or any other basis protected by law.

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