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High-Touch Client Support Specialist

3 weeks ago

Dublin, Dublin City, Ireland beBeeCustomer Full time €72,000 - €108,000
Overview

Technical Account Managers are crucial to delivering exceptional customer experiences. As a Technical Account Manager, you will be responsible for providing a high level of support and guidance to our clients, ensuring they receive the best possible service.

This role involves working closely with our clients to understand their business needs and develop tailored solutions to meet those needs. You will be expected to possess excellent communication skills, both written and verbal, as well as strong problem-solving abilities.

As a Technical Account Manager, you will be part of a team that is dedicated to delivering exceptional results and exceeding client expectations. If you have a passion for delivering outstanding customer service and are looking for a challenging and rewarding role, we encourage you to apply.

Requirements
  • A minimum of 3 years of experience in a similar role or industry
  • Fluency in French and English
  • Strong product sense and ability to solve complex user-related problems
  • Excellent written and verbal communication skills
  • Ability to lead complex integration conversations and provide proactive solutions
  • Familiarity with APIs and technical concepts
  • Familiarity with SQL and ability to build basic queries and modify more complex ones
Qualifications
  • Operations-minded mindset with ability to identify and remove process friction while building scalable processes
  • Experience with small to medium-scale project management
  • Strong organizational skills and self-starter attitude
Benefits

As a Technical Account Manager at Stripe, you can expect a competitive salary range of €72,000 - €108,000, depending on your location and experience. In addition to your salary, you will also be eligible for equity, bonus, and other benefits such as retirement plans, health benefits, and wellness stipends.

Others

This role is full-time and based in Dublin, Ireland. You will be required to work 50% of the time in the local office or with users. Seniority level is mid-senior, and job function is sales and business development.