
AI Technical Expert
1 day ago
We are seeking a seasoned AI Technical Expert to join our team.
This role will involve collaborating with our customers to implement and configure Intercom's AI-powered customer support platform.
As an AI Technical Expert, you will be responsible for ensuring that the technical solutions implemented meet our customers' needs.
Key Responsibilities- Work with project managers, AI specialists, and other team members to deliver results to high expectations
- Conduct detailed discovery sessions with customers to gather information about their specific needs, data structures, and integration requirements
- Configure and customize the Intercom platform based on customers' requirements, ensuring that all integrations, automation rules, and reporting capabilities are properly set up
- Assess customer requirements, contribute to implementation plans, and set clear expectations regarding timelines and deliverables
Requirements:
- 5+ years of experience in Professional Services as a Technical Consultant or Implementation Engineer
- Bachelor's degree in a relevant field or equivalent practical experience
- Deep understanding of customer support processes and workflows, including ticketing systems, knowledge bases, and customer communication channels
- Proven experience in customer support system implementation or engineering roles; experience with similar customer messaging / customer support platforms is highly desirable
- Strong technical proficiency and the ability to understand and configure software integrations
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