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Tech Support Specialist

2 weeks ago

Dublin, Dublin City, Ireland beBeeHelping Full time €60,000 - €80,000

As a key member of our team, you will work onsite with a major Financial Services client in Dublin City Centre.

Job Description

The IT Support Engineer is responsible for reviewing, troubleshooting and approving the operational quality of desktops, notebooks, printers and associated peripherals.

You will install, maintain and optimize desktop/notebook configurations at customer sites, diagnose and resolve product performance problems, perform maintenance and repair services, and ensure customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.

Additionally, you will instruct customers in the operation and maintenance of the system.

Requirements
  • 5+ years of relevant experience.
  • Proficient in Windows operating system environment; knowledge of Linux/Unix operating systems may be required.
  • Strong customer interaction skills.
  • A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.

We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success.