Reception Lead

1 day ago

Dublin, Dublin City, Ireland beBeeFrontOffice Full time €45,000 - €55,000
Hotel Reception Professional

We are seeking a skilled Hotel Reception professional to oversee the day-to-day operations of our front office.

  • Manage and lead the reception team, including scheduling, training, and performance reviews.
  • Deliver exceptional guest service by maintaining high standards of professionalism and hospitality.
  • Handle guest complaints and feedback promptly and effectively, ensuring guest satisfaction.
  • Ensure accurate handling of reservations, room allocations, billing, and cash procedures.
  • Monitor front desk operations to ensure compliance with company policies, procedures, and service standards.
  • Work closely with other departments to coordinate guest services and room readiness.
  • Maintain a strong presence in the lobby/front office area to support the team and engage with guests.
  • Prepare front office reports, monitor KPIs, and contribute to achieving occupancy and revenue targets.
  • Manage stock and supplies for the front office area, including stationery and guest amenities.
  • Ensure compliance with health, safety, and fire procedures in the front office area.
  • Drive upselling and cross-selling initiatives to maximise revenue opportunities.

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