Reception Operations Manager

3 days ago

Dublin, Dublin City, Ireland beBeeFrontOffice Full time €40,000 - €52,000

As a Front Office Manager, you will oversee the day-to-day operations of our hotel's reception team to deliver exceptional guest service.

Key Responsibilities:
  • Ensure smooth check-in and check-out procedures by managing front office operations.
  • Lead and manage the reception team through effective scheduling, training, and performance reviews.
  • Maintain high standards of professionalism and hospitality to deliver exceptional guest service.
  • Handle guest complaints and feedback promptly and effectively to ensure guest satisfaction.
  • Guarantee accurate handling of reservations, room allocations, billing, and cash procedures.

The ideal candidate will possess strong customer service skills, excellent attention to detail, and a passion for the hospitality industry. They must be comfortable working across a 7-day week roster, including mornings, evenings, and weekends. Proficiency in hotel reservation systems and general computer skills are essential.

We offer comprehensive in-house training for this role, ensuring each member of our team achieves their full potential.

Benefits Include:

  • A comprehensive induction program to equip you with the necessary skills and knowledge.
  • Ongoing training and development opportunities to enhance your career.

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