Hotel Operations Lead

2 weeks ago

Dunboyne, Meath, Ireland beBeeLeadership Full time €40,000

Job Title: Front Office Manager Hotel 40K

Overview:

We are seeking a seasoned hotel front office professional to lead our team in delivering exceptional guest experiences and ensuring seamless operations.

This is an exciting opportunity for an Assistant FOM looking to advance their career or a skilled manager seeking a new challenge.

Key Responsibilities:

  • Develop and implement Standard Operating Procedures (SOPs) and standards to ensure efficient front office operations.
  • Ensure timely arrival and departure procedures, maintaining a positive guest experience.
  • Manage reservations calls with excellence, providing top-notch guest care.
  • Participate in meetings, such as the morning stand-up and weekly Head of Department meeting.
  • Oversee room allocation and liaise with Accommodation to ensure timely availability.
  • Promote the hotel, its outlets, and local activities to guests.
  • Maintain accurate filing and administration in the department.
  • Recruit and train new team members.

Requirements:

  • Previous experience as Assistant Front Office Manager is essential.
  • Working knowledge of Front Office Systems.
  • Excellent written and spoken English skills.
  • Exceptional interpersonal, organizational, and communication skills.

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